Delivery Information

Damage claims

All packages are 100% insured.
Please note, all damage claims should be submitted within 30 days of the delivery.

How/When will my order ship?

SLEEKROOM.COM will process and ship most in-stock items from our facility within 2-5 business days of the order. The size and type of order determine whether it will be shipped palletized or via small parcel. The merchandise usually takes 3 to 10 business days to arrive to you. We have established distribution relationships with national carriers and take every precaution to ensure prompt, reliable, undamaged delivery. When your order is picked up from our facility you are sent an email with tracking information. We encourage you to track your shipment through the courier’s website or phone. For most palletized deliveries a representative from the shipping company will call you during transportation to arrange delivery. Sometimes freight carriers offer their own additional services at their discretion. Please contact us if anything seems unusual about the progress of your shipment.

The vast majority of our palletized customers opt for Self Service Truck Delivery. This is a curbside delivery service; you will be responsible for bringing the boxes into your home. For one or two able-bodied adults it should be no issue. If assistance with assembly is needed our team can reach out to and forward replies received from third-party contractors. We do not charge for this service and there is no obligation. If you choose to hire, you would be paying the contractor directly. If you have any questions about any part of the process, please call 1 (888) 991-5111 or email sales@sleekroom.com

Receiving the order

Palletized:

1. Please honor your delivery appointment. If the courier can not get a hold of you the item is sent back to us. Any incurred expense would be deducted from the refund.

2. All heavy palletized shipments include a lift gate service. A delivery driver will unload the shipment from the truck to be further inspected.

3. IMPORTANT: You will be asked to sign a form acknowledging receipt. BEFORE YOU SIGN it is important you CHECK FOR DAMAGE. INSPECT ALL BOXES CAREFULLY, LOOK FOR ANY POSSIBLE DAMAGE (rips, holes, smashed areas, missing straps, etc). WRITE ANY SIGNS OF POSSIBLE DAMAGE ON THE FORM YOU ARE ASKED TO SIGN. Example: “Box received with visible damage”.

If you do not notate the form, the courier will not honor against damage incurred during transportation. If the damage appears substantial (debris, severe trauma) please refuse the shipment entirely. Open freight immediately. If you find any damage take photos and email sales@sleekroom.com.  You are required to make a claim within 24 hours.

Note: If you are receiving at a commercial location and utilizing forklift, inspect pallet before unloading.

Tracking packages

Tracking information will be emailed. You can also view your tracking information by signing in and navigating to "My Account" In the “Orders” section you will be able to view all orders and their status. Orders still being processed will not have tracking information. Orders that have shipped will have tracking information displayed.

Assembly guidance

Every product has assembly manuals available 24/7 online. Navigate to your product’s page. Check the "Description" or "Specifications" area for quick downloading. Some products have accompanying video instructions, which if available will also be on the product's page. Certain products require stud mounting or hanging and as such we strongly recommend you hire professional assembly persons. Please note that all Wall Beds have to be correctly stud mounted to ensure long-term, safe, consistent operation. We do not hire assembly persons but if desired can generate a list of independent contractors in your area. Email sales@sleekroom.com for details.

White glove delivery - limited area availability

Please contact us to inquire if this offer is available in your area.
At request, for an extra charge payable directly to the contractor team they will provide White Glove delivery and assembly service including:

• - 2 certified technicians performing assembly and installation for 8-10 hours.
• - The team will meet the delivery truck, inspect the package for damage and bring it into your residence.
• - All pieces will be assembled and secured to the wall if needed.
• - Crates and packaging will be disassembled and disposed of.
• - The area will be cleaned of dust and debris.

3rd party assembly service

We are happy to offer white glove delivery and assembly services for our Miami area and Tri-state New York area, customers.
For an additional fee, our certified professional team will deliver your bed and assemble it within a couple of hours.
If you are outside our serviced areas, we will gladly locate a few handyman professionals with extensive furniture assembly experience in your location.
We use a trusted platform "thumbtack.com" to locate furniture assembly technicians with only outstanding reviews. You will be provided 2-3 quotes to select from as well as contact information of the professional.
You may also search on your own if our selection wasn’t sufficient.
We have used Thumbtack services countless times with great success and customer satisfaction.
If you would like to request this service, check Request 3rd Party Assembly Info at checkout or email us at sales@sleekroom.com